Submit a Support Ticket

IMPORTANT: Please use a valid email address. If you're not getting replies, check your spam folder.

Please provide as much detail as possible:

• Version of the software (Home tab at the top left of FileCenter, or the drop-arrow under Help > About)
• Exact steps for reproducing the problem
• Screen captures of errors or issues
• Antivirus program you use
• Windows version
• Good descriptions will help us get you to a solution more quickly

If requesting phone support please install the latest version of the software first (if you're on the current version):  Downloads »

To start a support case, send an e-mail to .